Dispute Centre — WishThrift

Buyer Protection

Dispute Centre

Something went wrong with your order? We’re here to help. Open a dispute and our team will review your case within 5 business days. Your payment stays in escrow until it’s resolved.

📦 Got an order issue? Start here.

The fastest way to raise a dispute is directly from your order. Go to My Orders, find the relevant order, and tap “Open Dispute” before confirming receipt — funds stay in escrow until it’s resolved.

1 My Orders
2 Find order
3 Open Dispute
4 Submit evidence

Go to My Orders →

Open a Dispute

Use this form if you can’t access your order page, or to escalate an existing dispute. All fields marked * are required.


Find your order number in My Orders
Please enter your order number


Please enter a valid email address


Please select a reason


0/1000
Please describe the problem (minimum 20 characters)

📸

Tap to attach photos

Clear photos of the item received vs listing are essential for a fast resolution. JPG, PNG — max 5 files.

Can’t attach here? Email photos to buyers@wishthrift.com with your order number in the subject line.


Please select a desired resolution


✅

Dispute submitted

We’ve received your dispute and will review it within 5 business days. Your funds remain in escrow until resolved.

REF: WT-XXXXXXX

What happens next

Day 0
Dispute openedYou submit your dispute. Funds stay in escrow. Seller is notified.

Day 1–2
Seller respondsSeller has 48 hours to provide their evidence and response.

Day 3–5
WishThrift reviewsOur team reviews all evidence from both sides and makes a decision.

Day 5
ResolutionFunds are released to the Seller, or a refund is issued to you. Decision is final.

Track a Dispute

Already opened a dispute? Enter your order number to check its status.


⚠️ Important: Do not…

✕
Confirm receipt before inspecting your item thoroughly
✕
Wait longer than 7 days — the dispute window closes automatically
✕
Return the item before WishThrift instructs you to
✕
Raise a chargeback with your bank before using this dispute process

Common Questions

How long does a dispute take?▼
We aim to resolve all disputes within 5 business days of receiving evidence from both parties. Complex cases (e.g. counterfeit items) may take longer.

Can I dispute after confirming receipt?▼
Generally no — confirming receipt releases funds to the seller and closes the transaction. In cases of proven fraud we may still investigate, but do not confirm receipt unless you are satisfied.

What evidence should I submit?▼
Photos comparing what you received vs the listing, screenshots of your order details, photos of any damage or inauthenticity indicators, and any message history with the seller.

What if I don’t agree with the decision?▼
WishThrift’s dispute decision is final as per our Terms & Conditions. If you believe there was a procedural error, email legal@wishthrift.com with your reference number.

Do I need to return the item?▼
Usually yes — WishThrift will instruct you on return shipping if the dispute is resolved in your favour. Do not return items before receiving our instruction.

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