Help Centre

Click the + Sell button in the header. You’ll need a free seller account. Fill in the title, category, condition, price and photos. Your listing goes live immediately once you submit.

You can upload up to 10 photos per listing. We strongly recommend using all available slots — listings with multiple clear photos receive significantly more messages from buyers.

Yes. Go to Dashboard → My Listings and click Edit on any listing. You can update any field, change photos, or delete the listing entirely.

Go to Dashboard → My Listings and click Mark as Sold. The listing will remain visible but marked as sold so buyers know it’s no longer available.

No. Listing on WishThrift is completely free. We also never charge a commission or transaction fee. WishThrift never handles any money between buyers and sellers.

Yes, free. Every seller has a WishThrift Catalogue at wishthrift.com/seller/your-username/. It shows your available and sold items, your photo and bio, your social links, up to three pinned items and your buyer reviews. Buyers can message you, follow you and share it from there. Read more about the Catalogue.

Open My Catalogue in your dashboard. Add a photo, a shop name and a short bio, add your TikTok, Instagram, Facebook or YouTube links if you like, and pin up to three items to the top. A checklist shows what is still missing.

In My Catalogue, tap the button for the platform you want. It copies a link made for that platform, which you paste into your bio, description or story link. Your dashboard then shows how many visits each platform sent in the last 30 days (your own visits are not counted).

If you are away, turn on holiday mode in Dashboard → Settings. Your Catalogue shows buyers when you will be back. They can still message you, so you will not miss anyone.

Tap the heart on any item, or Save to Wishlist on the item page. Your saved items are in your dashboard. You need a free account.

Tap Follow on the seller's Catalogue or on any of their items. Sellers you follow are listed in your dashboard, so their shops are one tap away.

Yes. Search on Browse, set any filters you want, then tap Save this search. When new items match, we email you once a day. You can manage saved searches in your dashboard.

Click the Message Seller button on any listing page. You’ll need a free account to send messages. Once sent, you’ll find the conversation under Messages in the top menu.

Yes. In the chat with the seller, send a price offer. The seller can accept or decline it, and both of you see the result in the conversation. You can also send photos in the chat.

Yes, if you turn on alerts. WishThrift offers them after you send a message or save an item, and you can switch them on any time in Dashboard → Settings. Alerts work on phones and computers. On an iPhone, add WishThrift to your Home Screen first.

Yes, once you’re satisfied that the buyer or seller is genuine, you can share contact details to arrange the handover. However, we recommend keeping initial conversations inside WishThrift for your safety.

Yes. Messages are only visible to the two users in the conversation. WishThrift staff can access messages only in cases of reported abuse.

Buyers and sellers arrange payment directly between themselves — WishThrift never handles money, never takes a commission, and never asks for card details. Once you agree on a price in Messages, choose a payment method together: cash for local pickup, or a buyer-protected method like PayPal for shipped items.

Local pickup: cash on collection is simplest — you inspect the item first, then pay. Shipped items: use a method with buyer protection, such as PayPal Goods & Services, so you can raise a dispute if something goes wrong. Whatever you choose, keep the agreement in your WishThrift messages so there is a record.

Never pay by bank wire, gift cards, cryptocurrency, or “friends & family” transfers to someone you don’t know — these offer no protection and can’t be reversed. Walk away from any buyer who “accidentally overpays” and asks you to refund the difference: it’s a classic scam.

No — WishThrift is 100% free for buyers and sellers: no listing fees, no commission, no hidden charges. If you receive an email or message asking you to pay a fee, “verify” a payment, or click a payment link claiming to be from WishThrift, it is fraudulent — report it to [email protected].

Always meet in a public place — a coffee shop, shopping centre, or police station car park. Never send money in advance. Inspect the item before paying. Bring a friend for expensive items. Trust your instincts.

No. WishThrift is a listings and messaging platform only. All payments are arranged directly between buyers and sellers. We never ask you to send money through the site.

Use the Report button on the listing or profile page. Our team reviews all reports within 24 hours. For urgent safety concerns, contact your local authorities directly.

Look for the Verified Seller badge (identity-checked by our team), read the ratings and reviews on their profile, and check how long they’ve been a member. Clear, original photos and prompt, straightforward answers in messages are good signs too.

Returns are agreed between you and the seller — WishThrift doesn’t process orders, so there is no central returns system. Before paying, ask the seller about condition and measurements, and whether they’d accept a return. For local pickup, inspect the item before handing over any money — that’s your best protection.

Message the seller first — most delays are simply postal — and ask for the tracking number. If the seller stops responding and you paid with a buyer-protected method like PayPal Goods & Services, open a dispute with the payment provider: that’s exactly what it’s for. Then report the seller to us so we can review the account.

Contact the seller through Messages and explain the issue with photos — most sellers will resolve it with a partial refund or a return. If you can’t reach an agreement, use your payment provider’s dispute process (where available), leave an honest rating on the seller’s profile, and report the listing if you believe it was deliberately misdescribed.

Our team reviews every report within 24 hours. Accounts that scam, misdescribe items, or break our Terms of Service are warned, suspended, or permanently banned. Reports are confidential — the reported user is never told who reported them.

You don’t need two. A seller account can also buy: browse, save items and message other sellers. If you joined as a buyer, choose Start selling in your dashboard whenever you want to list something.

Go to the Login page and click Forgot Password. Enter your email address and we’ll send you a reset link within a few minutes.

Go to Dashboard → Settings and choose Delete account. To confirm, enter your password and type DELETE. Your account, listings, photos, messages you sent and reviews are removed permanently, straight away.