♻️ 28 pre-loved items available β€” growing daily. How it works β†’
πŸƒ WishThrift

Help Centre

Help Centre

Find answers to common questions about buying and selling on WishThrift.

πŸ“¦ Listings

How do I post a listing?
Click the + Sell button in the header. You’ll need a free seller account. Fill in the title, category, condition, price and photos. Your listing goes live immediately once you submit.
How many photos can I upload?
You can upload up to 8 photos per listing. We strongly recommend using all available slots β€” listings with multiple clear photos receive significantly more messages from buyers.
Can I edit or delete my listing?
Yes. Go to Dashboard β†’ My Listings and click Edit on any listing. You can update any field, change photos, or delete the listing entirely.
How do I mark an item as sold?
Go to Dashboard β†’ My Listings and click Mark as Sold. The listing will remain visible but marked as sold so buyers know it’s no longer available.
Is there a fee to list?
No. Listing on WishThrift is completely free. We also never charge a commission or transaction fee. WishThrift never handles any money between buyers and sellers.

πŸ’¬ Messaging

How do I contact a seller?
Click the Message Seller button on any listing page. You’ll need a free account to send messages. Once sent, you’ll find the conversation in your inbox under Account β†’ Messages.
Can I share my phone number in messages?
Yes, once you’re satisfied that the buyer or seller is genuine, you can share contact details to arrange the handover. However, we recommend keeping initial conversations inside WishThrift for your safety.
Are messages private?
Yes. Messages are only visible to the two users in the conversation. WishThrift staff can access messages only in cases of reported abuse.

πŸ”’ Safety

How do I stay safe when buying?
Always meet in a public place β€” a coffee shop, shopping centre, or police station car park. Never send money in advance. Inspect the item before paying. Bring a friend for expensive items. Trust your instincts.
Does WishThrift process any payments?
No. WishThrift is a listings and messaging platform only. All payments are arranged directly between buyers and sellers. We never ask you to send money through the site.
How do I report a suspicious listing or user?
Use the Report button on the listing or profile page. Our team reviews all reports within 24 hours. For urgent safety concerns, contact your local authorities directly.

πŸ‘€ Account

Can I have both a buyer and seller account?
Yes. When registering, select Both as your account type. This gives you access to both the buyer messaging inbox and the seller dashboard for listing items.
How do I reset my password?
Go to the Login page and click Forgot Password. Enter your email address and we’ll send you a reset link within a few minutes.
How do I delete my account?
Go to Account β†’ Settings and scroll to the bottom. Click Delete Account. You’ll be asked to confirm. All your listings will be unpublished and your data deleted within 30 days.

Still need help?

Can’t find the answer you’re looking for? Get in touch with our team.

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